HOW TO FEST

What device should I use to access the Virtual DIY Festival?

While Hubs is cross-platform compatible, we suggest that for optimal performance attendees use a laptop, desktop or VR Device, if possible. Tablet and mobile phone-use may present challenges in the VR-world; however, there are direct shopping options for each exhibitor that will allow you to browse no matter which device you choose.

Some of the challenges we have encountered in testing on mobile and tablet devices include, but are not limited to, unsupported links, unsupported internet browsers, sound issues (we recommend using headphones) and the inability to navigate freely from one VR hub or gallery to another. Craft Lake CIty’s testing has found that Google Pixel smartphones seem to work best on this platform.

Mozilla mentions, “Note that some features may be limited on low-powered devices such as mobile phones.”

Which web browsers are supported?

Mozilla states,  “Hubs works on most modern desktop browsers on Windows, Mac, and Linux. It also works on most mobile browsers for Android, and Safari on iOS.”

Hubs require specific features that aren’t supported by all browsers. Currently, Hubs works best on Chrome, but is also supported on the following browsers:

Platform	Browsers
Windows	Firefox, Chrome, Edge (version 79+)
Mac OS	Ideal performance in Chrome and Firefox. Safari is not suggested.
Linux	Firefox
Android	Firefox, Chrome
iOS	Safari (Craft Lake City DOES NOT recommend using on desktop computers)
Standalone VR	Oculus Browser, Firefox Reality

Do I need to create an account to participate in the VR experience?

To save time and avoid having to re-select an avatar each time you enter a new gallery, we advise creating a Hubs by Mozilla account. (However, it is not a requirement to enter.)

All you need is an active email to sign up. Once you’ve created an account, you can select and save your avatar and name. Not only will this eliminate having to create a new avatar each time you enter a different gallery, but you can also save rooms. If you find an artisan gallery you just love, or discover an item but want to think about it before purchasing, you can save the gallery directly to your profile. Click this link to create your account!

How do I enter a Virtual Gallery?

Entering a gallery can be a bit different for each attendee, depending on the type of device you are using.

On a desktop computer, mobile device or tablet?

Click “Enter Room” and follow the prompts to select a name/avatar

On a VR headset?

Choose “Enter on Standalone VR” to create a code that makes it easy to open on your standalone headset (i.e. Oculus Quest, Oculus Go, Samsung Gear).

Open the browser in your VR headset, navigate to hubs.link and enter the code.

Take a look at the instructions in the Hubs documentation for additional setup information.

On a Wired-in VR Headset?

On your computer, click “Enter Room” and follow the prompts to select a username/avatar and set up the mic. On the final prompt before entering you should see an option to select Connected VR Headset

For additional information on VR navigation, visit https://hubs.mozilla.com/docs/hubs-controls.html

How do I select an avatar?

Once you’ve entered a room, you will be prompted to the next step of selecting your avatar. If you’ve created a Hubs account, you will be able to save your avatar, which means when you enter other galleries, you will not be required to select a new avatar each time. There are several options to choose from; make sure to pick one that represents you virtually!

Next, add your name.

Make sure to change the name of the avatar in the space above the avatar! We want to make sure that participants know who you are, so please add
your name to your avatar!

Want to try out a different avatar?

You can change from your current avatar to a new one at any time by clicking the dropdown menu in the top, left-hand corner and selecting ‘Set Name and Avatar.’ From there, you can browse and select a different avatar.

How do I move around once inside the galleries?

First, take a look around. Navigation hints will appear at the bottom of the screen when you enter a gallery. They do disappear quickly, so just remember WASD.

On a desktop/laptop, use your WASD or arrow keys to move around. You can also press your right mouse button to teleport to a different location. Rotate your view using the Q and E keys, or hold down your left mouse button and drag.

On a smartphone or tablet?

To move, just PINCH with two fingers to move around the gallery. Use a single-finger drag to rotate in the room.

Tap the microphone button on the top of the screen to mute/unmute yourself.

A full list of navigation controls is located below.

Also, try practicing in our Navigation Training Hub, here!

Is there a navigation control cheat sheet?

Moving around the virtual galleries will differ depending on the type of device you are using. Below is a quick controls reference. For additional information on moving around, visit https://hubs.mozilla.com/docs/hubs-controls.html.

Touchscreen Controls

Action	Controls	Context
Move	Pinch
Rotate	Single-finger drag
Rotate object	Drag finger	After pressing and holding the “rotate” button in the object’s menu
Toggle menus	Two-fingered tap

 

Keyboard and Mouse Controls

Actions	Controls	Context
Move	Arrow or W, A, S, D keys
Turn	Q and E or left mouse button
Move faster	Shift
Show menus	Hold Space
Toggle menus	Tab
Toggle microphone mute	M
Focus chat	T
Rotate object	Move mouse	After pressing and holding the “rotate” button in the object’s menu
Scale object	Shift + Mouse wheel	While holding an object
Move object closer/away	Mouse wheel	While holding an object
Take photo	Left mouse button	While holding a camera
Increase/decrease media volume	Mouse wheel	While hovering over media

 

Oculus Touch Controls

You can also use the keyboard keys listed above while using your Oculus Rift.

Actions	Controls	Context
Move	Left controller thumbstick
Turn	Right controller thumbstick
Move faster	B or Y buttons to move faster
Teleport	Trigger
Show menus	Hold A or X
Rotate object	Rotate controller	After pressing and holding the “rotate” button in the object’s menu
Grab object	Grip button on either controller
Scale object	Move both hands together or apart while holding object	While holding an object
Move object closer/away	Up/down on right thumbstick	While holding an object with cursor
Increase/decrease media volume	Up/down on right thumbstick	While hovering over media

 

Vive Controls

You can also use the keyboard keys listed above while using your Vive.

Actions	Controls	Context
Move	Left controller touchpad
Turn	Right controller touchpad
Move faster	Press top of touchpad
Teleport	Trigger
Teleport	Press center of touchpad	While holding pen
Show menus	Press and hold center of touchpad on right controller
Rotate object	Rotate controller	After pressing and holding the “rotate” button in the object’s menu
Grab object	Grip button on either controller
Scale object	Move both hands together or apart while holding object	While holding an object
Move object closer/away	Swipe up/down on right touchpad	While holding an object with cursor
Increase/decrease media volume	Press up/down on right touchpad	While hovering over media

 

Windows Mixed Reality Controls

You can also use the keyboard keys listed above while using your Windows Mixed Reality headset.

Actions	Controls	Context
Move	Left controller joystick
Turn	Right controller joystick
Move faster	Trigger
Teleport	Right controller joystick up
Show menus	Press and hold center of touchpad on left or right controller
Press button	Trigger	While cursor is on button
Rotate object	Rotate controller	After pressing and holding the “rotate” button in the object’s menu
Grab object	Grip button on either controller
Scale object	Move both hands together or apart while holding object	While holding an object
Move object closer/away	Press bottom/top of touchpad on right controller	While holding an object with cursor

Oculus Go and Samsung Gear VR Controls

Actions	Controls	Context
Turn	Touchpad left/right
Teleport	Trigger
Show menus	Press and hold center of touchpad on right controller
Grab object	Trigger
Move object closer/away	Swipe up/down on touchpad	While holding an object
Increase/decrease media volume	Scroll up/down on touchpad	While hovering over media

 

Gamepad Controls

Actions	Controls	Context
Move	Left thumbstick
Move faster	Left trigger
Turn	Left/right bumper. Right thumbstick
Show menus	Hold Up on D-pad
Toggle menus	Start/Menu button
Teleport	A
Grab object	Right Trigger
Rotate object	Move cursor	After pressing and holding the “rotate” button in the object’s menu
Move object closer/away	Up/down on left joystick while holding left trigger	While holding an object

For additional VR devices, visit https://hubs.mozilla.com/docs/hubs-controls.html

How can I determine Craft Lake City Exhibitors, Staff or Volunteers while in the Virtual Galleries?

Once you are inside the virtual reality festival buildings, you’ll be able to locate festival artisans, STEM exhibitors, and Craft Lake City volunteers by their specific Craft Lake City avatars. VIP, Staff, and Artisan Scholars will also have their own avatars.

Why am I getting stuck on the loading screen, Virtual Gallery, or having navigation issues?

Some gallery rooms may have complex 3d models or objects in them which can increase the loading time, particularly on less powerful devices (i.e. mobile phones and standalone VR headsets). If you are getting stuck on a loading screen when you are entering a gallery, try refreshing the page or loading the scene on another browser or device.

If you are still having issues, try closing all other applications and opening up the website on another internet browser. We have found the latest version of Firefox or Chrome work best with the platform. If it doesn’t appear on other pages, try clearing your cache and cookies for that page.

The audio sounds choppy, how can I fix this?

Choppy sounding audio could indicate that your device and/or network is having trouble with the complexity of the room. This could be because of the complexity of objects in the scene, or the number of other room members present. If you are on a mobile phone, you may find audio quality and performance improves if you enter the room from a more powerful device, such as a computer. In general, mobile devices (phones, standalone headsets) may have performance challenges when there are more than 10 people in an individual room. Craft Lake City recommends using headphones with your device for the best audible experience.

The audio isn’t choppy, but I am still having audio issues, what should I do?

Mozilla uses conditional sound. This means that the closer you are to an object producing sound (video, avatar, etc.) the louder the volume will become. If you are having a hard time hearing an exhibitor, please be aware that you need to move your avatar as close as possible to their avatar for optimal audio. Wear headphones and make sure to unmute yourself to talk to others! (See graphic below for location of mute button.)

Other audio issues may be caused by the removal of either a headset or earphones while in and before exiting a gallery room. This can affect your mic while also causing you to lose audio. If you do need to remove your headset/earphones at any time while in a gallery, just refresh your browser or exit and reenter the room to prevent audio loss.

It sounds like there is an echo in the room, is there a way to fix this?

An echo may occur if a participant is not wearing headphones. Please make sure to mute your microphone when you are not speaking to minimize any echos. It is also helpful to close all other programs to prevent outside audio from entering the gallery room.

To mute/unmute, click the microphone icon located in the toolbar at the top of the screen or type “M” if on a computer.

How can I fix my microphone if it’s not working properly?

If no sound is being picked up by your voice, check that your microphone is properly plugged-in and that you selected the correct microphone in the browser permissions. If it is still not working, you may need to look in the privacy and security settings on your computer to ensure that microphone permissions are not being blocked. If it still does not work, try entering the DIY Festival in another browser. Again, Hubs works best in Firefox and Chrome.

Which VR Devices are supported?

For Desktop VR (Oculus Rift, Windows Mixed Reality, or HTC Vive), Hubs works when used with a WebVR compatible browser (e.g. Firefox). Users must also have either Oculus Desktop App (Oculus rift), or SteamVR installed (Windows Mixed Reality, HTC Vive).

For Standalone VR devices (Pico Neo 2, Oculus Quest and Oculus Go), use the Mozilla Firefox Reality Browser or the Oculus Browser.

Mobile phone powered VR systems, such as Samsung Gear and Google Cardboard, work using Google Chrome browser.

Is it possible to go from one Virtual Gallery to another?

Yes! We want you to go to as many galleries as possible! Due to browser limitations, you will need to exit out from one Hubs virtual gallery room in order to enter a new one unless you open up a new “incognito” tab in your browser. 

 When you open the new Hubs virtual gallery, you will have to go through the “enter room” process again of selecting an avatar and joining the room unless you are signed in to your free Mozilla account. 

To save time and avoid having to re-select an avatar each time you enter a new gallery, we advise creating a Hubs by Mozilla account.  CLC recommends doing this.

How can I go directly to an exhibitor’s profile?

In order to directly access an exhibitor’s profile without entering a virtual gallery, simply click on the virtual building you are wishing to explore. Rather than clicking the button toward the upper right of the screen to enter the virtual gallery, scroll down to the bottom half of the page. You’ll see tiles of the artisans in alphabetical order. Click through the pages to view different artisans, visit their profiles and have fun supporting local makers!

How do I exit the galleries?

For other troubleshooting tips, visit the Mozilla Hub page here. 

If you are experiencing problems during the Virtual DIY Festival and would like help, call Craft Lake City 801.906.8521 or email us at support@craftlakecity.com. We look forward to serving you to the best of our ability!